"Xayce have given us clear direction, methodology, and have brought experience and best practices from other local authorities and from the private sector. While providing drive and energy they have been sensitive to our local challenges and issues and have built a strong rapport with staff at all levels"
Roger Goodes, Head of Efficiency at Durham County Council and leader of this Programme
“Xayce has provided much more than consultancy and the Xayce team came into its own by adding real value during the intense implementation phase.”
Ian Tully, Deputy Finance Director of Glasgow City Council
“Xayce have provided us with a clear methodology and practical tools and experience which has enabled us to accelerate our work and get the rest of the organisation actively engaged. We have built a strong internal team that Xayce have complemented with their experience. They are making a significant contribution to our success.”
Bill Tunnicliffe, County Finance Officer Cheshire County Council, and Programme Sponsor
Contact Us
If you would like to discuss the challenges you face within your public sector organisation please contact us at information@xayce.com.
Deliver cost savings through Sharing Services in Local Government
The Gershon Report earmarked shared services in the back office in particular, as being a key tool in achieving the significant year on year cost reductions required from public sector organisations and in releasing resources to put into front line services. However the report stopped short of providing any specific guidance or mandate on the shape which this sharing might take. Many authorities are now either implementing or actively looking at implementation. There is a great opportunity to learn from others but at the same time there are important differences in circumstance between each authority. In considering the development of some kind of Shared Service operation there are a number of key questions to consider
- What savings can I realistically expect? What investment do I need to make?
- Which functions should I incorporate into the Shared Service Centre?
- How do I make real efficiencies and improvements in process and not simply transfer the work from one location to another?
- Do I go it alone or do I go with someone else? Does it really work to combine services with other local authorities? Do I create a service to offer to others?
- How much can I learn from others?
Read about the latest real client experiences. It's a quick but highly informative read which may help when you are thinking of using a shared services approach: Lessons in delivery in shared services:
Lessons in Delivering Shared Services.pdf (221 kB)
Daring to share - but how? With this paper you'll get a quick overview of the key issues involved for collaboration across government entities, including a brief discussion of the role of third parties.
Future of the Back Office in Local Government1.pdf (284 kB)